â Frequently Asked Questions
â Frequently Asked Questions
đ Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or login to complete your purchase.
What payment methods do you accept?
We accept mobile money (M-Birr, HelloCash), bank transfers, and cash on delivery in select areas.
Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it. After that, please contact customer support.
đ Shipping & Delivery
How long does delivery take?
Delivery times vary by location: 1-2 days for major cities, 2-4 days for regional centers, and 3-7 days for other areas.
Do you offer free shipping?
Yes! Free shipping is available for orders over ETB 1,000 to major cities in Ethiopia.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via SMS and email.
âŠī¸ Returns & Exchanges
What is your return policy?
We offer 7-day returns for items in original condition. See our full Returns Policy for details.
How do I return an item?
Contact our support team at support@ethiopiaexpress.com or +251 911 234 567 to initiate a return.
đĄī¸ Account & Security
How do I create an account?
Click "Register" in the top menu, fill in your details, and verify your email address.
I forgot my password. What should I do?
Use the "Forgot Password" link on the login page to reset your password via email.
Is my personal information secure?
Yes, we use industry-standard security measures to protect your data. Read our Privacy Policy for more information.
đ Products & Importing
Do you sell both local and imported products?
Yes! We offer a mix of quality imported products and locally-made Ethiopian goods.
How do you determine prices for imported products?
Prices are based on current exchange rates, import costs, and a fair margin to ensure sustainability.
Can I request a specific product?
Yes! Contact us with your request and we'll do our best to source it for you.
Still Have Questions?
Can't find what you're looking for? Our customer support team is here to help!