↩️ Returns & Refunds

↩️ Returns & Refunds Policy

Return Policy Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy.

Return Eligibility

• Items must be returned within 7 days of delivery
• Products must be in original condition and packaging
• All accessories and documentation must be included
• Items must not show signs of wear or damage

Non-Returnable Items

• Perishable goods (food items, flowers)
• Personal care items
• Custom or personalized products
• Items damaged by misuse

How to Return an Item

1. Contact Us: Email support@ethiopiaexpress.com or call +251 911 234 567
2. Return Authorization: We'll provide a return authorization number
3. Package Item: Securely package the item with all original contents
4. Ship or Drop-off: Send via our courier or drop off at our location

Refund Process

Refund Methods

• Original payment method (bank transfer, mobile money)
• Store credit (for faster processing)
• Cash refund (for local customers)

Exchange Policy

We offer exchanges for:

• Size or color variations
• Defective items
• Items damaged during shipping

Shipping Costs

• Our Fault: We cover all shipping costs
• Customer Change of Mind: Customer covers return shipping
• Exchange: We cover shipping for approved exchanges

Contact for Returns

Questions about returns? Contact our support team:

• 📧 Email: returns@ethiopiaexpress.com
• 📞 Phone: +251 911 234 567
• 🕒 Hours: Monday-Friday, 8AM-8PM